LOYALTY & TRUST

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Below is my Open Letter to Amazon, which I am also sending to them in the post.

Dear Amazon

It beggars belief how little twelve years of my loyalty and patronage seems to mean to you.

From the first year of useable internet I was a keen shopper at your virtual store. As an avid reader the concept of books online proved irresistible. It was a joy to browse at my leisure, reading the beginnings of books, ordering. Very soon the sound of a book parcel landing on my hall carpet became a regular occurrence.

Quickly I adapted my shopping behaviour and as Amazon increasingly stocked various items, I was a frequent visitor — to the detriment of my purse! Christmases and birthdays saw orders for CDs, DVDs, console games. Household items too soon made it into my basket.

A few years later I heard about the new strange phenomenon called ebook! There was no way I could read on such a device, leaving my beloved paperback. I would never be converted. I held fast to this for a while, even when an eye disease made reading smaller print difficult. A relative sang the praises of Kindle – I would not relent. Until I was given a Kindle and a whole new world opened up for me; my love of reading rekindled and my library of virtual books grew exponentially. 

All the years you wrote emails requesting reviews. Often only a day or two after the order. Sometimes before said item had even arrived. Only this morning I received just such a notification.

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Intermittently I started to write them, then with increasing frequency. I hoped others would find them helpful. Sometimes I sang the praises of films or games, other times I recommended a seller for their prompt delivery. With books I described their impact on me, how successful and entertaining I found them. 

All worked seamlessly until 7th June 2018.

The first inkling I had of any problem was as I came to leave a review for a book I had bought. I put the stars in. Then went to enter my review in the box when I was met with the following message.

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What?! My first reaction was that it must be a glitch on my computer. I tried again. With the same result. I tried another product. Same outcome. I was unable to leave any review. I just couldn’t believe it! 

I immediately contacted you via message and was promised a reply within 24 – 48 hrs. I decided to wait.

The next day, after reading online about this problem, another concern started gnawing at me.

What about the reviews I had posted. Recently? Years ago? Did I dare look? I almost wish I hadn’t checked.

I felt absolute and overwhelming shock. My heart pounded. I was stunned by what I saw. Nothing! All my reviews from the past twelve years eradicated. 

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All gone — without any warning, communication, discussion, explanation.

I felt devastated, dumbfounded. This felt like such a betrayal of trust, a reckless and total disregard for the individual, in this case myself. All my genuine efforts to review bonafide purchases and gifts had entirely disappeared. 

Then came the impenetrable wall of your company … the blankness of silence. 

Despite my three further attempts to contact you via message followed by three telephone calls I have still not had any explanation or discussion upon my lost reviews and my inability to post new ones. 

The staff handling the calls were pleasant enough even having me in ironic laughter once. My last attempt to talk to someone, resulted in the bizarre declaration from the advisor that I hadn’t ever written any reviews! In disbelief I guffawed and repeated my original issue, already described at the start of the conversation.

All along I was promised I would be contacted soon and once I was even promised a reply in six hours.

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During my last telephone call I was repeatedly assured that the matter was being passed over to the Community Team who would be contacting me in, the now familiar, 24 – 48 hrs.

With fading hope and lack of expectation of a reply I am still waiting. The sinking feeling of helplessness with regard to this issue is settling within me. The inability to even talk to someone with authority to discuss the problem is staggering. 

In the midst of the emotional fallout, I have become upset with my own distress. In the grand scheme of things, I suppose this is not of such importance, yet it is to me.

All these years I have naively assumed that my longstanding business with your company was a matter of cooperation. I placed my trust in this and feel your total disregard and lack of communication deeply.

My initial shock is now diminishing and replaced by a sad acceptance. I feel for the sellers of the items I’ve bought, for their lost reviews. I despair that I cannot write my thoughts on any possible products I may buy in the future.

Finally, I am still human and trusting enough that a small part of me holds out that my plea for contact from yourselves is not entirely futile, that someone will get in touch with me. To discuss this issue, to find a resolution and hopefully resurrect my reviews and allow me to review in the future.

The heart and soul is vanishing in so much of the world these days — don’t let this happen in your organisation. 

Annika Perry

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N E W S F L A S H    N E W S F L A S H   N E W S F L A S H   N E W S F L A S H

I just went in again to check on my reviews on Amazon this afternoon (26th June) and to my utter astonishment I found my reviews are back on! Wow! The power of publicity and the influence of many voices sometimes succeeds … and so happy this is the case for me! Thank you everyone!

‘A COMPELLING DEBUT BOOK!’

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A heartfelt thank you to everyone who has read and/or reviewed my book over the past couple of months.

It’s amazing to read your thoughts about my collection through your comments and reviews!

Reviews are the ultimate gift for authors and the latest one on Amazon for The Storyteller Speaks was the perfect start of the month for me!

Overwhelmed with joy, I read it over and over and was touched how Lauren Scott managed to bring in so many aspects of my stories and poems. My warmest thanks to Lauren for her wonderful review and for letting me share it here on my blog.

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The stories and poems in Annika Perry’s debut book are indeed compelling. Each one evokes various emotions from everyday life.

I’ve followed Annika’s blog for awhile now, so I wasn’t surprised at how wonderful the final outcome turned out to be. The cover alone is stunning! She has her magical way of playing with words to pull the reader in, but keep one hanging on until the end.

However, not all of her writing in this book is lighthearted; some is pretty dark. There were times when I smiled, moments when I was horrified, and occasions for tears. The beauty is that with each turn of the page to a new story or poem, the reader is pleasantly surprised.

With this being said, it was difficult to choose favorites, but I managed to pull out a few: Chillies in My Handbag, Bouquet of White, A Rare Passion, Stars of Wonder, and Loss of a Patriarch, which personally resonated with me because of my father’s passing last fall.

Another bonus to this creative compilation was the About the Stories section at the back of the book. I really enjoyed reading how each story was born.

Overall, anyone who chooses to read this wonderful collection of short stories and poems will not be disappointed. This was a wonderful start to Annika Perry’s writing journey, and I’m sure I’m not alone in anticipating new publications from this amazing author.  

5.0 out of 5 stars

by Lauren Scott’

If you want to check out The Storyteller Speaks it is available here at Amazon US or Amazon UK. Thank you so much!

Lauren Scott blogs at Baydreamer and this is her ‘space for sharing poetry and photography, and for initiating occasional discussions.’ It’s always inspiring and heart-warming to read her posts and chat away via comments. Do pay her a visit!

NB. I have turned off comments for this post.

Netflix for Books

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You’ve heard of subscription television; now prepare yourselves for subscription books – the ‘netflix for books’ is here to stay. 

What does this really mean though? 

How much brighter does this make the world for the reader and the writer ?

Is it effectively a modern day virtual library? Hardly.

Although Amazon were not the first to introduce subscription books, their release of Kindle Unlimited (KU) five months ago brought subscription books to a world wide market. At first glance the deal is enticing for readers. To be able to borrow ten books per month for £ 7.99/month sounds tempting.newcorn partII

However unless you are a exuberant bibliophile you will never read the ten books allowed and if one or two books per month is the norm, then you could find yourself paying more than you would if buying books themselves. With so many books available for exceptionally low prices the monthly direct debit could easily become more expensive.

It is not only readers who should beware and approach with caution; writers too are beginning to struggle under the Kindle Unlimited contract. 

Writers are paid a percentage amount according to the number of reads of their book. This comes from a monthly pool of money set aside by Amazon.  Already some writers have noticed a 40%-75% drop in their revenue.

Income has fallen further for writers as customers have started reading KU books instead of buying new ones. There is a real risk that buyers will read the more established authors, which might have cost more previously, instead of taking the chance on an unknown new author whose books were previously much cheaper but still cost on normal kindle or paperback.

imagesThis catastrophic decline in income has resulted in some writers withdrawing from the Kindle Unlimited programme and instead selling their books under the much more generous ebook terms. 

The extremely restrictive demand by Amazon for exclusivity on books on KU has further cut sales for authors as they have been unable to release their books on other platforms.

The top five big publishers are so far withholding most of their titles from Kindle Unlimited and therefore the choice on KU is rather limited for the reader as the top selling authors (which many people want to read) are not represented. 

Subscription books are still a force to be reckoned with as other platforms, such as scribd* or oyster, do exist and their terms are far more generous towards the writer and do not demand exclusivity. 

Finally let us not forget that faithful ‘old’ paperback and hardback books. Will their new found stability following the introduction of ebooks flounder under the onslaught of subscription ebooks? Will this become the next substantial obstacle for the publishers of hardcopy books?

Will KU see a fall in their subscription as writers flee from their terms and conditions? 

Will readers demand a better and bigger selection of books for their monthly fee? 

Will Amazon cave in to writers’ demands for similar contract terms as other subscription services and thereby tempt in the bigger-hitting authors to join them?

Do you have any experience of Kindle Unlimited? Either as a writer or as a reader? I would love to hear your comments and share your experiences. Only by doing so can we empower ourselves to make the best decisions as writers and readers.

“I find television very educating. Every time somebody turns on the set, I go into the other room and read a book.” 

Groucho Marx